Returns & Exchanges
At Papier Hq, we want you to love your new home decor; if your purchase isn't quite right, you can return your items within 30 days of delivery for a store credit or exchange. Please ensure all prints and frames are in their original, pristine condition and packaging to qualify for a return.
Initiate Your Return
Contact our customer concierge team via email with your order number and the reason for your return to receive a Return Authorization form.
Secure Packaging
Carefully repackage your items in their original protective tubes or boxes to prevent damage during transit, ensuring all protective layers are intact.
Ship the Items
Affix the provided return label or address the package to our warehouse, then drop it off at your nearest authorized postal service or courier point.
Quality Inspection
Once received, our team will inspect the items for quality assurance and issue your store credit or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing